We Currently Only Sell and Ship Within Canada
CANADA POST SHIPMENTS:
- WE ARE NOW SHIPPING LIVE INSECTS AGAIN BUT AT CUSTOMERS OWN RISK AS CANADA POST IS UNABLE TO GUARANTEE DELIVERY STANDARDS. LIVE INSECT/WORM SHIPPING IS AVAILABLE MARCH 1ST – OCTOBER 31ST (at this time we will not reship, refund or credit accounts for DOA!
- FROZEN RODENTS WILL NOT BE SHIPPED EVEN IF REQUESTED AT THIS TIME
- ORDERS IN BY THE FRIDAY 8 PM DEADLINE WILL BE SHIPPED ON MONDAY OR TUESDAY.
- ORDERS NOT IN BY THE FRIDAY 8 PM DEADLINE WILL NOT BE SHIPPED UNTIL THE FOLLOWING WEEK UNLESS ARRANGED WITH US PRIOR.
- PLEASE DO NOT SELECT REGULAR PARCEL SHIPMENT UNLESS IT IS INDICATING A 1 – 2 DAY SHIPMENT ARRIVAL TIME – IT IS GUARANTEED NOT TO ARRIVE ALIVE IF YOU LIVE IN AN AREA BEYOND THIS SHIPPING TIME FRAME
- XPRESSPOST OR PRIORITY SHIPMENT IS RECOMMENDED. PLEASE CHECK THE SHIPPING TIME FRAMES AS PRIORITY WILL OFTEN CHARGE YOU DOUBLE FOR THE EXACT SAME SHIPPING TIME FRAME
- PAYMENT MUST BE RECIEVED BEFORE ORDER IS SHIPPED. IF YOU WISH TO PAY VIA CREDIT CARD WE WILL UPDATE YOUR INVOICE TO INCLUDE A 2.4% SERVICE CHARGE
DIRECT DELIVERY ORDERS IN PEI, NS AND NB:
ORDERS NOT IN BY THE ORDER DEADLINES WILL NOT BE DELIVERED OR SHIPPED UNTIL THE FOLLOWING DELIVERY/SHIPMENT DATE UNLESS ARRANGED WITH US PRIOR.
IT IS YOUR RESPONSIBILITY TO JOIN THE DELIVERY PAGES (LINKS ARE ABOVE) AND TAKE NOTE OF THE ORDER DEADLINES AND DELIVERY DAYS
IF YOU ARE NO LONGER ABLE TO MEET OR WON’T BE HOME FOR DELIVERY IT IS YOUR RESPONSIBILITY TO CONTACT US AND LET US KNOW THE DAY PRIOR. NO SHOWS WILL BE CHARGED FOR THEIR DELIVERY FEE AND NO LONGER HAVE THE OPTION OF CASH ON DELIVERY. WE RESERVE THE RIGHT TO REQUEST PAYMENT UPFRONT WHEN THE ORDER IS RECEIVED BY US BEFORE WE DELIVER.
PLEASE READ BELOW FOR OTHER IMPORTANT INFORMATION REGARD PAYMENT TERMS, ORDER ROUTES AND APPROXIMATE DELIVERY TIMEFRAMES.
Orders and Payment Terms
Please visit the Events and Delivery Page for order deadlines and delivery dates. You can place your feeder orders as well as orders for on hand reptile related products online through the website shopping cart.
We accept the following forms of payment: Cash on delivery, etransfer payments to info@eastcoastexotics.ca (please include your order number in the comments of the transfer), as well as credit card payments through square on delivery. As of May 18, 2024, all payments made through Credit Card and PayPal will have a 2.4% surcharge added to your total. Anyone preferring to pay with their credit cards at the time of delivery can select “CASH ON DELIVERY” as their payment option on checkout. For those of you with standing orders who are invoiced directly, you will see the “PAY NOW” feature no longer activated unless you indicate you would like to make credit card your primary payment method. We can then have the surcharge included on your invoice with the PAY NOW feature activated.
Distribution and Delivery
PRINCE EDWARD ISLAND
Distribution will be on Thursdays via direct delivery (Eastern PEI will be delivered on Tuesdays as indicated). A delivery surcharge may apply to areas outside our regular route. (See Events page for dates)
**Please note: these times are only estimates and will vary weekly depending on how many deliveries we have in each area, traffic, construction, weather, customer questions etc.
Free Pick up at the Farm – Contact 902-213-7540 or 902-213-0630 to arrange
Montague – Will be delivered on Tuesdays between 3:00 pm and 9:00 pm
Belfast/Belle River/Wood Islands/Murray Harbour – Tuesdays between 3:00 pm – 9:00 pm
Wiltshire/Hunter River/Rustico – 3:30 pm – 5:30 pm
Kensington area – 4:00 pm – 6:00 pm
Summerside/Miscouche/Wellington – 5:00 pm – 7:00 pm
Kinkora – 6:00 pm – 8:00 pm
Charlottetown/Stratford Evening Delivery – 7:30 pm – 9:30 pm
Morell/Saint Peters Bay – Tuesdays between 3:30 pm – 9:00 pm
Souris/Rollo Bay – Tuesdays between 3:30 pm – 9:00 pm
Borden/Albany/Searletown – SATURDAYS between 11:00 am – 2:00 pm
Delivery to Nova Scotia is available via direct delivery every other Sunday to the following areas:
NOVA SCOTIA – (See Events page for dates)
**Please note: these times are only estimates and will vary weekly depending on how many deliveries we have in each area, traffic, construction, weather, customer questions etc. We will not be at each location for he whole time frame indicated…it is just a indicator of the time frames in which we usually arrive in each area. Please join the Nova Scotia Delivery Page on Facebook for delivery day updates at https://www.facebook.com/groups/753113418225458/ for actual arrival time updates on delivery day. ** Port Elgin NB delivery is available on both out Nova Scotia and New Brunswick routes – please indicate in the notes of your order which weekend you would like delivery. Sackville and Aulac NB are on our Nova Scotia Deilviery weekends due to thier geographical location**
ROUTE 1
Port Elgin New Brunswick – 11:25 – 1:25 pm
Sackville New Brunswick – 11:55 – 1:55 pm
Aulac New Brunswick – 12:05 – 2:05 pm
Amherst – 12:20 – 2:20 pm
Oxford – 12:45 – 2:45 pm
Stellarton Home Deliveries – 2:00 – 4:00 pm
New Glasgow Meet Location and Home Deliveries – 2:15 – 4:30 pm
Pictou Meet Location and Home Deliveries – 2:45 – 4:45 pm
Truro Meet Location and Home Deliveries – 3:00 – 5:00 pm
Cole Harbour – 4:00 – 6:00 pm
Lawrencetown – 4:15 – 6:15 pm
Hope for Wildlife – 4:30 – 6:30 pm
Porters Lake Meet – 4:30 – 6:30 pm (This location is only available if we are delivering to Pet Valu that week)
Dartmouth Pet Smart – 5:00 – 7:00 pm
Clayton Park – 5:30 – 7:30 pm
Halifax Home Deliveries – 6:00 – 8:00 pm
Dartmouth Home Deliveries – 7:00 pm – 9:00 pm
ROUTE 2
Stewiackie – 2:05 – 4:05 pm
Shubenacadie – 2:15 – 4:15 pm
Elmsdale – 2:30 – 4:30 pm
Enfield – 2:40 – 4:40 pm
Lower Sackville – 3:00 – 5:00 pm
Windsor – 3:30 – 5:30 pm
Wolfville/ New Minas / Kentville / Coldbrook – 3:55 –5:550 pm
New Minas Meet – 4:10 – 6:10 pm
Berwick Meet – 4:40 – 6:40 pm
Kingston – 5:00 – 7:00 pm
Middleton/Greenwood – 5:15 – 7:15 pm
Bridgewater – 6:25 – 8:25 pm
Mahone Bay – 6:35 – 8:35 pm
Chester – 6:45 – 7:45 pm
Upper Tantallon – 7:05 – 9:05 pm
Timberlea – 7:15 – 9:15 pm
Deliver to New Brunswick is available via direct delivery every other Saturday and Sunday to the following areas:
NEW BRUNSWICK – (See Events page for dates)
**Please note: these times are only estimates and will vary weekly depending on how many deliveries we have in each area, traffic, construction, weather, customer questions etc. Join the New Brunswick Delivery Page on Facebook for delivery day updates at https://www.facebook.com/groups/2085207881763695/
ROUTE 1 – ALTERNATE SATURDAYS
Port Elgin – 1:00 – 3:00 pm
Shemouge –1:20 – 3:20 pm
Shediac – 1:40 – 3:40 pm
Moncton Meet Location – 2:00 – 4:00 pm
Moncton/Riverview/Dieppe Home Deliveries – 2:20 – 6:20 pm
Notre Dame / Saint Antoinne – 6:45 – 8:45 pm
Bouctouche/Cognace – 7:00 – 9:00 pm
Shediac RIver – 7:20 – 9:20 pm
ROUTE 2 – ALERNATE SUNDAYS
Port Elgin – 11:45 – 1:45 pm
Salisbury Meet Location – 12:45 – 2:45 pm
Fredericton Meet Location – 2:00 – 4:00 pm
Fredericton Home Deliveries – 2:20 – 4:20 pm
Oromocto – 3:45 – 5:45 pm
Grandbay-Westfield – 5:00 – 7:00 pm
Saint John – 5:30 – 7:30 pm
Rothesay – 5:45 – 7:40 pm
Quispamsis – 6:00 – 8:00 pm
Hampton 6:15 – 8:15 pm
Norton – 6:30 – 8:30 pm
Sussex – 6:50 – 8:50 pm
Petitcodiac – 7:20 – 9:20 pm
Salisbury Home – 7:40 – 9:40 pm
**Please note that Sackville, NB and Aulac, NB are serviced on our Nova Scotia Delivery days.
ALL OTHER PROVINCES – Canada Post Shipment
Please do not select “REGULAR” parcel delivery unless it is 2 days or less **LIVE FEEDERS cannot be in transit longer than 3 days**
***PLEASE NOTE WE ARE NOT CURRENTLY SHIPPING FROZEN RODENTS***
****Live Rodents are NOT able to be shipped due to Canada Post restrictions***
Live Arrival Guarantee:
We are NOT currently guaranteeing live arrival for any orders shipped through Canada Post as they are unable to guarantee their delivery standards. Shipping with Canada Post is at the customers own risk and we will not currently be crediting accounts, refunding or reshipping any DOA orders.